Pricing
Simple plans. No surprises.
Both plans include the chat widget, the inbox, your help center, AI answers and the feedback board. Choose Team when you need more seats, more AI answers and analytics.
Pro
RecommendedFor founders answering their own support.
$39/ month
Billed monthly. Save $78 a year with yearly billing.
- 3 seats, up to 3 workspaces
- 3,000 AI answers a month, from your help center
- Widget, inbox and help center
- Public feedback board
Team
For small teams sharing one inbox.
$129/ month
Billed monthly. Save $258 a year with yearly billing.
- Unlimited seats, up to 10 workspaces
- 10,000 AI answers a month
- Everything in Pro
- Support analytics and priority support
7-day refund
Not right for you? Ask within a week of your first payment, monthly or yearly.
Cancel any time
Cancel from the billing page. Your plan keeps working to the end of the period you paid for.
No usage meters
No per-seat, per-conversation or per-resolution fees. AI answers have a monthly limit, not a bill.
Taxes and invoices handled
Dodo Payments, our merchant of record, collects any sales tax or VAT and sends your invoice.
Compare plans
Everything in each plan.
| Compare plans | Pro$39 / monthor $390 / year (2 months free)Get started | Team$129 / monthor $1,290 / year (2 months free)Get started |
|---|---|---|
| Workspace | ||
| SeatsAnyone who signs in to answer customers. Your customers are never counted. | 3 | Unlimited |
| WorkspacesSeparate inboxes, help centers and widgets, all included in one plan | Up to 3 | Up to 10 |
| Hosted and kept up to date for you | ||
| Brand colour, name and greeting | ||
| A separate database for every workspaceYour conversations are stored apart from every other customer's | ||
| Customer widget | ||
| Chat widget, one script tag | ||
| Live replies in the widget | ||
| Pass logged-in user detailsNo more “what's your email?” | ||
| Signed customer identitySign the user id from your server so a customer can't pretend to be someone else, and mark who pays | ||
| File attachmentsImages, PDFs and text files, up to 5 per message | ||
| Answers | ||
| Public help center | ||
| Bot answers from your articles | ||
| AI answers with article citations | ||
| AI answers per monthShared by your workspaces: you choose how to split them. Past the limit, the bot falls back to searching your articles and hands off to a person. | 3,000 | 10,000 |
| Hand-off to a human | ||
| Inbox | ||
| Open, pending and resolved views | ||
| Search across every message | ||
| Customer sidebarPlan, company and past conversations, from the details your app passes in | ||
| Priority levels, status and tags | ||
| Saved replies | ||
| Internal notesNever shown to the customer or sent to the AI | ||
| Keyboard shortcuts | ||
| Channels and feedback | ||
| Website chat | ||
| Email notice when a chat reply goes unreadA one-way email that sends the customer back to the chat | ||
| Email inbox, where customers email youRoper is chat-only, so it doesn't receive or send support email | ||
| Public feedback boardCustomers suggest and vote on ideas, and you set their status | ||
| Insights & support | ||
| Support analyticsVolume, response time, bot resolution | ||
| Support | Priority | |
| Billing | ||
| Refund on your first paymentWithin 7 days, monthly or yearly | ||
| Cancel any timeAccess continues to the end of the period you paid for | ||
| Yearly billing2 months free | ||
AI answers
A limit, not a meter.
An AI answer is one reply the bot writes from your published help center articles, with the articles cited. Pro includes 3,000 a month and Team 10,000, shared across all of your workspaces, and the count resets at the start of each month (UTC).
You decide how they are spent. A single chat gets 8 AI answers by default, or 25 for customers you've verified as paying, and one visitor gets 3 times that in a day. You can change both in Settings.
When a limit is reached the bot doesn't cut the customer off. It searches your articles instead and offers to hand the chat to a person. You are never billed for going over.
Before you buy
What Roper doesn't do.
Roper is built for small SaaS teams that answer customers in chat. If you need any of these, another tool is the better fit, and our comparison pages say which.
- An email inbox. Roper is chat-only: customers can't email you or reply to you by email.
- Channels other than website chat, such as WhatsApp, social, SMS or phone.
- Workflows, round-robin assignment, multilingual support, SSO or SLAs.
- A free plan or a free trial. The live demo needs no sign-up, and your first payment has a refund window.
- Self-hosting. Roper is a hosted service only.
Questions
Before you pick a plan.
- Can I sign up today?
- Yes. Create an account, name your workspace, choose a plan and pay to switch it on. Then paste one script tag into your app and you're live, usually within a few minutes.
- Is there a free plan or a free trial?
- No. Roper is a paid service and every workspace is on Pro or Team. You can try the live demo without signing up, and your first payment has a 7-day refund.
- Can I get a refund?
- Yes. Ask within 7 days of your first paid charge, on any plan, monthly or yearly, and you get that payment back. Later payments, including renewals, aren't refundable, so cancel before the renewal date if you don't want one.
- Can I cancel any time?
- Yes. Cancel from the billing page. Your workspace keeps working until the end of the period you've already paid for, and then it switches off. Nothing is deleted when it does.
- Can I pay yearly?
- Yes. Yearly billing gives you 2 months free: Pro is $390 a year and Team is $1,290 a year, charged once in advance. Switch the toggle above to see the yearly prices.
- Can I change plans later?
- Yes. You can change plan, update your card, download invoices and cancel from the billing portal, which opens from the billing page in your account.
- Are there any extra fees?
- No per-seat, per-conversation or per-AI-resolution fees. Your plan price is the price. Dodo Payments, our merchant of record, adds any sales tax or VAT that applies where you are at checkout.
- What happens when I use all my AI answers?
- Nothing breaks and nothing is billed. The bot stops writing AI answers until the month resets, falls back to searching your help center articles, and hands the chat to a person when it can't help. Your widget, inbox and help center carry on as usual.
- Does Roper handle support email?
- No. Roper is chat-only: customers write in the widget, and you answer from the inbox. Roper does send a one-way email when a chat reply sits unread, but replies to that email aren't read. If email is your main support channel, a tool built around email will suit you better.
- Do I need to host or install anything?
- No. We host and run Roper for you, including updates. On your site you add one script tag for the widget, and the feedback board if you want it.
- Is Roper open source or self-hostable?
- No. Roper is proprietary software offered only as a hosted service. There's no self-hosted edition and no source code download.
- What's the difference between the plans?
- Both include the widget, the inbox, the help center, AI answers and the feedback board. Team adds unlimited seats, up to 10 workspaces instead of 3, 10,000 AI answers a month instead of 3,000, support analytics and priority support.
- Can I run more than one workspace?
- Yes. Each workspace has its own inbox, help center, widget and team, all included in your plan. Pro includes up to 3 workspaces; Team includes up to 10. They share your plan's monthly AI answers.
- What counts as a seat?
- Anyone who signs in to answer customers from the inbox. Your customers and help center readers are never counted.
Start answering customers today.
Create your account, pick a plan and add the widget. Most teams are live in a few minutes, and your first payment has a 7-day refund.